This policy explains how to cancel a direct booking with StayBird and how refunds work. Some rates, villas and event bookings carry their own terms, which are shown at the time of booking and override the general rules below for that booking.
Unless a different policy is shown for your rate at booking, our standard terms for hotel and serviced-apartment rooms are below.
| 48 hours or more before check-in | No cancellation charge | Full refund |
|---|---|---|
| Within 48 hours of check-in | One night’s charge | Balance refunded |
| No-show (no cancellation) | One night’s charge, or as stated in your rate | Balance refunded, if any |
Discounted, advance-purchase, promotional and "non-refundable" rates may not be eligible for a refund. The specific terms are shown clearly before you pay and apply to that booking.
Villas (including TranqVillas), banquets, weddings and group bookings usually involve a larger advance and longer notice. These bookings carry their own cancellation terms, which are shared with you in writing at the time of booking. Peak dates, long weekends and festival periods may be non-refundable.
Cancelling is three steps, and the charge is decided by when we confirm it rather than when you send it, so the earlier you start the less you pay.
Cancel as early as you can. Every cancellation window in the table above is measured against the moment we confirm.
Approved refunds are made to the original payment method through our payment partner. After we approve a refund, it is typically credited within 5 to 7 business days, though the exact time depends on your bank or card issuer.
If you check out earlier than your booked dates, nights already begun and one further night may be charged, and unused nights may not be refunded, unless stated otherwise for your rate.
If we have to cancel a confirmed booking, we will offer you a full refund or, where possible, an alternative. Where a stay cannot proceed due to events beyond reasonable control, we will work with you fairly on a refund, credit or rescheduling.
Published by StayBird Hospitality. Facilities, capacities, policies and rates on this page come from StayBird's own property records and were last reviewed on 22 September 2026. Pune's civic services and ward boundaries are administered by the Pune Municipal Corporation, according to the corporation, and Maharashtra's state tourism body is the Maharashtra Tourism Development Corporation. Area profiles are linked below so any geographic claim here can be checked against a public source.
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